The most critical part of your customer service experience is your arrival and check-in at your B&B. You want them to walk in and feel remembered and accepted, above all. After all, this is your first impression about your property. To get check in right at your property, there’s a lot to consider. The guest’s needs must always come first, but you also need to take into account the efficiency of your business and how you can operate most effectively.

The hotel check in process and guest expectations

The hotel check in process has a pretty historical routine that is sticking around even to this day.

In general  the process followed is:

• The guest arrives and heads to your reception/front desk.
• The guest is identified and has their details checked
• Front desk staff will give the guest an introduction to the hotel.
• The guest will take note of amenities and regulations etc and ask any questions
• The guest will be handed their keys/keycard
• Luggage is taken to the room by the guest or hotel staff
• The guest enters and settles into their room

It has been this way for so much that the guests expect exactly, but are they satisfied with a process on paper which is basic, but can be time consuming and complicated?

Guests are usually notified when they will check in and out respectively, with check-in and check-out times typically agreed upon. However, there are also other arrangements for early or late check out between hotel and guests. Some assets are inspected on time and at some times of the day, the front desk closed, for example overnight. Yet this isn’t always convenient for the guest because check-in and check-out times aren’t exactly the same.

It could be a real benefit if you allow guests to pay for check-in early / late. The extra wiggle room is enjoyed by visitors to make their trip even easier. This activity is turning into a phenomenon, not just within the smaller buildings. This advantage is offered by well-known brands like Hilton, Marriott and the Intercontinental Hotels Group. It’s another way to boost the property’s auxiliary revenues.

Does your hotel allow online check in?

Travelers also appreciate modern technologies and certainly enjoy choices. As for the check-in, guests can jump on something that encourages check-in. The guest will save much time and appeals from the remote or Online check-in before accessing their rooms for those who are seeking minimal human touch. Online checks can be made simple for guests through your website or a dedicated mobile app. You can also use online check-in to assist with your marketing and loyalty efforts. Guests can learn more about your lodging, enjoy exclusive benefits or other facilities during online check-in negotiations.

Here are the main reasons you should consider online check-in at your hotel:

• Convenient for the guest
• Reduces queues in the lobby
• Improves the customer relationship
• Showcases your website and other parts of your property
• Reduces staff workload
• Enhances guest experience
• Extra source of revenue

Average hotel check in time

The demand for customer service every day and high quality is growing quite a lot in every sector, but hospitality was always especially relevant. Travelers want to manage their schedule and enjoy their journey according to their preferences. This is contrary to the general trend when visitors are asked to check in and check out in the afternoon of their quarters.

Twenty-four hour check-in is something you should seriously consider, for the following reasons:

• It will improve guest experience
• It can help increase RevPAR
• It could increase direct bookings
• Lighten the load on staff

Mobile check in at your hotel

Obviously, you have to change your own administrative schedule to include flexible guest arrival and guest departure times. Especially B&B operators with limited staff can be very difficult. Now travelers can check in for a flight, take a ride and order from their favorite restaurants using their mobile devices. When you check into your hotel, you want to have the same luxury. The passengers of today do not want a process that allows them to go directly to their room instead of waiting in line at the front desk.

Value of self check in at your hotel

Self check-in can really simplify the process for guests, and actually help personalise it.

Here are some key points:

• Self service doesn’t mean lack of service
• Staff can priorities
• Upsell and revenue opportunities
• System integration
• No more lines

Essentially, travelers now expect their smartphone to do almost everything – technology plays a central role in their lifestyles. Invest into a smartphone app to check in and check out your property for your visitors themselves. You don’t have to wait to move into your room with extra work at a time that is difficult to do.

While thousands of years are not currently the core community of customers of airlines, hotels and travel companies, it will be updated very soon. In its study, Traveling with Millennials, BCG argues that Millennials or Gen Y will be the core client group for hotels in the coming years, entering their peak earnings, spending, and travel years.

Fear Of Losing Out (FOMO) in the digital era of today is one of the key reasons for this phenomenon. “The inspiration for thousands of years (for travels), according to CNBC, has everything to do with uploading images of themselves on social media,” said the CNBC.

With the millennial market predicted to play the highest part in the travel industry, knowledge of their travel and desires is important for tourism and hospitality providers. We are showing you the millennia that your hotel guests expect and how today’s millennial guests will enjoy your property:

Cater to bleisure travelers

Blueberry (business + recreation) has evolved over thousands of years. This generation is continually on the move, with almost half the population now containing centuries. They also expand their business trips to a leisure trip in their quest to discover new places and strengthen their balance between work and life. Indeed, in 2020 millennium expenditure on business travel is expected to rise to almost 50% of the overall business market.

Enhance your experiential offerings

Millennials would like to immerse themselves in the local culture. The number of millennial travelers will inevitably increase to destinations with options for outdoor sports, food and wine, music festivals, entertainment, nightlife, and art. After all, millennials give less and less attention to their cars and homes and offer personal experiences greater focus-and they show their pictures. You will have to adapt and develop the experiential product to the changing existence of thousands of years if you want to grab part of Gen Y’s travel market. Consider offering a special guest experience and niche venue, such as a wellness retreat at your very own house.

In defining a local community, Food also plays a key role. Rather of a standardized menu, serve more real and unique local dishes. In the future, there will be traditional recipes made from fresh and local items and balanced ingredients. Do not forget to represent in your interior your local culture as well. In common areas and hotel rooms you can also provide more authenticity through regional elements, works of art and materials. With traditional crafts and local artists’ art featured in the rooms of your hotel, as you walk through the door your guests experience a strong experience.

Go digital

No matter what the millennial habits are, they search for technology to hold them connected more than ever before. 93% of regular travelers favor technology-simplifying travel brands.

Think again if you think that giving your guests free WiFi is enough! Although Wi-Fi is a digital necessity for thousands of years during your stay, many digital facilities enjoy millennials. Increase the availability of other numerical services such as mobile phones, voice-based applications, digital keys, mobile payments, wearable devices, and automatic check-in and check-out. All this technology will help guests live comfortably.

Provide personalized stays

Providing your millennial guests with customized experiences will help you keep up with their standards and create customer loyalty. As a hotelier, a treasure chest of details about your guests can be accessed, including room preferences, previous improvements, reasons for staying, etc. This customer data is time for practice.

Be sustainable

Sustainability will not only benefit the world, but it will also have a positive impact on your company. Forbes estimates that it is either equally or rather necessary for 75% of millennia that business contributes to society instead of only profiting, ten new findings of the thousand-year-old customer. Millennials love brands that help and purchase from their neighborhoods and rivals.

Are you a traveller? Do you like to explore more and more? Then you need to book a hotel for your stay while you are on travel….. K P Inn brings you the best options for a comfortable stay at a hotel.

The common form of booking hotel rooms is online reservations. Travelers are able to book rooms using computers to protect information and to compare rates and amenities on various hotels by using multiple online travel agents.

Travelers can write directly, telephone the hotel or use a travel agent to make a reservation using the internet. Actually online travel agencies have hotel and room pictures, pricing details, offers and even local resort details. Some even permit online travel agencies to collect travel feedback.

Online hotel bookings are also useful when making reservations for last minute travel. When some rooms are still available, hotels will lower the price of a bed. There are a variety of websites specialized in finding room deals.

K P Inn provides you a comfortable stay at a hotel with a wide range of rooms.

Rooms for short stay

• Single Bedroom
• Double Bedroom
• Triple Bedroom

The rooms are of their kind, elegantly appointed and built to ease the mood of our customers in a relaxing environment after a fatiguing working or traveling day. The rooms have been built so that the comfort of home can be enjoyed, a home away from home. Twin beds or double beds are available for your convenience.

Rooms for Long stay

• Single Bedroom
• Double Bedroom
• Triple Bedroom

The rooms are one of a kind, elegantly decorated and built to alleviate our clients’ mood with a relaxing environment following a tired day during a vacation. The rooms are built to allow you to enjoy home comfort, a home away from home. Twin beds or double beds are available to suit your needs.

The facilities provided are

• Free Wi-fi Facility
• Complimentary 1 bottled water
• Toiletries
• Flat screen colour television for entertainment
• Complimentary breakfast
• Free Parking
• Fire safety
• Laundry and dry cleaning
• Ironing facility
• Travel information and assistance desk
• 24 hours help desk
• Wake up service

Book your room at Hotel K P Inn and enjoy your stay and vacation.